Support

To reach developer support, use the contact form on MasterDB’s website: masterdb.ai/contact. Questions about an integration, problems in the sandbox or in these documents, and security reports all go there; say in your message which one it is (and that it is a security report, if it is one), and we reply to the address you give in the form.

Please do not include keys, tokens or passwords: we never need them, and we will never ask for them.

What helps us answer quickly: the x-request-id header of a response, a receipt’s retrieval_id, a problem’s code, and whether it happened in the sandbox or in production.

Security reports are read first. Please give us a chance to fix a problem before you publish it, and test only in the sandbox, never against production businesses’ data. The security model says what MasterDB guarantees and what it does not claim.